Hands on the controls: savvy manufacturers make enterprise performance management a core competency.(Business performance)

Manufacturing Business Technology, July, 2005 by Caruso, David

Lao Tzu, known as the father of Taosim, once said, "The key to growth is the introduction of higher dimensions of consciousness into our awareness." While scholars place Tzu's birth between 600 and 300 B.C.E, his words ring true today, as business managers require more awareness, more foresight, and more responsiveness than ever before.

All eyes need to be on key indicators of end-to-end performance. As companies peel back the layers of process to uncover what factors most influence customer satisfaction and financial performance, forward-thinking managers are moving beyond measuring the current performance of the supply chain to actively managing desired states of future performance.

Improved visibility leads to insight on what makes a company...

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