Manufacturing Industry
It's more than a slogan: technology shifts, user requirements bring on-demand business model to life.(Integration & Infrastructure)
Manufacturing Business Technology, December, 2005 by Ollingor, Cole
Call it an "on-demand business," as IBM does, or "the adaptive enterprise"--a Hewlett-Packard (HP) term--or whatever catch-phrase you like. The bottom line is, vendors' claims of being able to shape technology to fit the way a business works are coming true, even if, in some respects, there's still a ways to go. Consider the situation at Munich-based Siemens Business Services (SBS), which provides a full range of IT services to some of the world's largest companies. With hundreds of field service engineers serving extremely demanding customers, SBS needs to move information through its network--from customers, to call-center reps, to engineers, and back--with deliberate speed.
"We service many Fortune 500 companies, with very aggressive service-level...
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