Manufacturing Industry
Squeezing the most value from IT may require learning the definition of ITIL.(IT SERVICE MANAGEMENT)
Manufacturing Business Technology, May, 2006
The desire to use information technology (IT) as a strategic business tool is driving interest in a set of documents known as the IT Infrastructure Libra, or ITIL. This document set contains emerging de facto standards for delivering and managing IT services within a business. "The books that make up ITIL represent industry-accepted best practices and processes for running an IT environment," says Lori Armstrong, worldwide consulting principal with Hewlett-Packard Services.
"They help ensure that IT actually serves business needs." A government agency in the U.K. created ITIL in the mid- 1980s as a way of improving the delivery of IT services to its constituents. The official set of ITIL documents is maintained by a nonprofit organization called the...
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