Manufacturing Industry
DHL and IBM demo shipment tracking.(RFID ROUNDUP: A diverse sampling of RFID product & services news ...)
Manufacturing Business Technology, June, 2006
International express-shipping company DHL highlighted the RFID tagging component of its DHL Innovation Initiative at the Hannover, Germany-based CeBIT show in March. Partnering with IBM to leverage WebSphere middleware, DHL is tagging product-repair shipments from customers to a large consumer electronics manufacturer's service & repair facility in Memphis, Tenn.--and their subsequent return to the customer.
Improved visibility and efficiency are key goals. "[The facility] receives more than 800 returns daily," says Bob Berg. global RFID manager for DHL Express. "They absolutely need answers when their customers ask where their devices are. The granularity that we can provide is all about customer satisfaction--that of our customer, and of our customer's...
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