What is the value proposition?(Claims Investigation)

Claims, January, 2005 by Peart, Phil

Remember shopping for your first car? Or maybe you were looking to trade up. More than likely you asked friends, neighbors, or associates for advice. They may have related stories such as these:

Jack down the road loves his truck, but it lacks speed and, the faster he goes, the more gas it guzzles. At six miles per gallon, that is not the vehicle for me.

Bob, around the corner, bought his car from a small private dealer, but now the suspension squeaks, the windows leak, and the engine rattles.

Then there is Mary, who bought her car and was promised the world. When she calls the service department, however, they just cannot seem to fit her in.

Sound familiar? I am sure that every adjuster in the insurance industry can relate to...

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