Outsourcing DRP management: gives auto insurers advantages.

Claims, May, 2005 by Marshall, William

In today's marketplace, finding a competitive advantage is not a luxury, it is a necessity.

The property and casualty insurance industry is no different. Claim departments are under increasing pressure to hold the line on costs without sacrificing customer satisfaction.

It is a tough tightrope to walk, with little margin for error.

Managing collision repairs through direct repair programs is becoming an option for property and casualty insurers. Traditional activities, such as staff or independent appraisals, are giving way to managed collision repair programs as insurers look for better ways to control costs and improve service. In-house DRPs can be difficult to manage, however, prompting insurance companies to explore the advantages of...