Never stop learning: in this eight-part series, Carl Van shares his thoughts on the characteristics of the awesome adjuster. The series is to serve as a sort of road map for those interested in knowing what it takes to be among the top in their field.(CLAIMS MANAGEMENT)

Claims, May, 2005 by Van, Carl

One of the hallmarks of outstanding adjusters is that they always want to improve. Their knowledge and expertise grows as they get better at their jobs, but they also know that it is necessary to study and seek information.

When I am asked to go into a company and do training, it usually involves the permission and interest of top management. When I meet with management to discuss the aspects of the training, invariably, I am asked a question such as, "How do we know that everybody will get something out of this? Who are the right people to send? Because we don't want to waste our time or money sending people who won't get anything out of the class."

Generally, I find that claim people fall into three categories when it has to do with any type of...

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