Finance sector drives speech recognition.

Australasian Business Intelligence, September, 2002

Sep 19, 2002 (Australian Banking & Finance - ABIX via COMTEX)

There are major benefits for banks and other financial institutions in adopting speech recognition technology. Tim Courtright, the MD of Inflection Technologies, an Australian speech recognition technology provider, cites research conducted by Purdue University in the US which found that human-assisted calls in banking can cost up to $US4 a time. By way of comparison, calls served by speech recognition technology cost just $US0.45. He also notes that Credit Union Australia is estimated to have increased its profit by 36 per cent through the implementation of speech recognition technology.

Publication Date: 16 September 2002

INFLECTION TECHNOLOGIES PTY LTD: 

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