Business Services Industry
The number you have called is not reliable.
Australasian Business Intelligence, October, 2002
Oct 08, 2002 (Choice - ABIX via COMTEX)
Generally speaking, mobile telephone customer service centres offer services of poor quality. A survey of Australian mobile telephone companies - Telstra, B Clear & Simple, Singtel Optus, Orange, Virgin and Vodafone - revealed that customer service operators are often unable to answer even simple questions. It is not surprising that the number of complaints lodged with the Telecommunications Industry Ombudsman rose from 6.9 per cent of all telephone-related complaints in 1999-2000 to 15.8 per cent in 2000-2001. Customers must exercise caution, especially when they sign a contract over the telephone.
Publication Date: October 2002
TELSTRA CORPORATION LIMITED - ASX
TLS:
B DIGITAL LIMITED...
Most Recent Business Articles
- Multiple criteria evaluation and optimization of transportation systems
- Multi-criteria analysis procedure for sustainable mobility evaluation in urban areas
- A two-leveled multi-objective symbiotic evolutionary algorithm for the hub and spoke location problem
- Multi-criteria analysis for evaluating the impacts of intelligent speed adaptation
- The development of Taiwan arterial traffic-adaptive signal control system and its field test: a Taiwan experience
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- LIFO vs. FIFO: a return to the basics
- Too Young to Rent a Car? - 25-years-old the minimum age for car renting - Brief Article
- Design a commission plan that drives sales - Sales Commissions
Presented by American Express