Business Services Industry
Businesses in dark over outsourcing value.
Australasian Business Intelligence, February, 2007
Feb 22, 2007 (Human Resources - ABIX via COMTEX) -- Most businesses believe that their outsourcing arrangements work well. At the same time, many are unable to identify and quantify these benefits. A report prepared by KPMG shows that 42 per cent of outsourcing arrangements are not supported by a formal strategic measurement framework. Egidio Zarrella, partner and global head of IT advisory for KPMG, said that 79 per cent of companies did not know the cost of selecting an outsourcing provider.
Publication Date: 20 February 2007
KPMG
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