Business Services Industry
Service at a price: Acme Construction's Night Owl delivery service is one way the firm responds to demands for high customer service. (includes related article on the double-digit growth of Home Depot)
Industrial Distribution, May, 1998 by Johnson, John R.
Acme Construction'S Night Owl delivery service is one way the firm responds to demands for high customer service
How important is service when it comes to selling to the commercial construction market? Just ask the folks at Acme Construction Supply in Portland, Oreg.
The construction supplies distributor has invested more than $135,000 in its Night Owl delivery service, a program where Acme personnel deposit orders into lock boxes at construction sites during the nighttime hours, so materials are available for contractors first thing in the morning. Each box costs about $200, and Acme Construction has close to 700 in service at construction sites in Seattle, Wash., and Portland. It's just one more service offered by the company, which caters to the...
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