The grand conundrum: "why is it that the biggest retailers aren't necessarily best?" (Opinion Today).(Brief Article)
Home Textiles Today, February, 2002 by Marks, Jennifer
The time: A recent Saturday afternoon. The location: A home furnishings store in midtown Manhattan. The crowd: Prodigious, and swarming through the store. The quote of the day: "They've really found a way to make shopping not such an excruciating experience." That was my husband talking, and you could have knocked me over with a feather when he said it.
We had been in Crate & Barrel for all of two minutes, and on our way to look at couches upstairs he'd already stopped to examine a Marimekko bed, a coffee table and a shiny silver colander. It was high praise. Before the day was out we also did some shopping at Pottery Barn and Williams-Sonoma. Despite the fact that all three stores were bustling with customers, we were able to get help...
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