Selecting the Right Partner.(Humana Inc. chose edocs Inc. to build electronic billing software)(Brief Article)

Insurance Networking News: Executive Strategies for Technology Management, July, 2003

When Humana Inc. began looking for electronic billing software, it narrowed a field of five or six vendors down to two or three finalists.

Then, the health insurance giant called Gartner Inc., a Stamford, Conn.-based technology research and advisory firm, and asked for advice. Gartner suggested edocs Inc., Natick, Mass., as a worthy addition to the search.

In the end, there were two finalists. "Our decision was made based on one word: responsiveness," says Tony Frerman, systems manager for premium billing in the information technology department of Louisville, Ky.-based Humana Inc.

"We asked company X for some documentation, and they didn't get it turned around as quickly for us as edocs did. edocs answered us within a matter of days, and...

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