E-Billing: Just What The Doctor Ordered.(Humana Inc. implements electronic billing system)

Insurance Networking News: Executive Strategies for Technology Management, July, 2003 by Moskal, Brian S.

Humana needed to replace its outdated billing system that relied mostly on paper and snail mail. Today Humana offers its employer-group customers an easy-to-use e-billing alternative that's available in real-time on the Internet.

Back in 1999, Humana Inc. began to implement a wide-ranging e-business strategy that would include customer self-service features across its spectrum of business lines.

As part of that effort, the Louisville, Ky.-based health plan updated its core billing processes. Humana converted its old mainframe system to a relational database management architecture in a client/server environment. It also implemented a Windows operating system with a graphical user interface-all part of an effort to support future Web-deployed...

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