IT Best Practices: With Help from ITIL, Business Comes First.(Information Technology Infrastructure Library)

Insurance Networking News: Executive Strategies for Technology Management, February, 2007 by McKinley, Ed

ITIL, the IT Infrastructure Library, entered the North American consciousness just in time to help shift the focus from putting technology first to putting business first. It's a change that amounts to a seismic jolt to the culture of insurance company IT departments.

The 30-odd volumes of ITIL, which are slated for an update next month, provide a common language for IT staffs and a framework for honing IT processes. For most insurers on these shores, the idea of ITIL gained significant momentum in 2004 and reached critical mass in 2005, IT people say.

Suddenly, external auditors expect answers to ITIL-related questions. Almost overnight, demand has swelled for consultants who tutor IT staff members for ITIL certification exams. For the first time,...

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