Build-Operate-Transfer Plan Brings Outsourced Jobs In: In what could become a trend, a company in India started a call center there and handed over the keys to a U.K.-based insurer.

Insurance Networking News: Executive Strategies for Technology Management,  May, 2007  by Trombly, Maria

Tags: Aviva Plc., outsource, software

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Patrick Snowball, executive director of Aviva UK, flew down to Mumbai, India in February to accept an award from the Indian software industry. But India's National Association of Software and Service Companies (NASSCOM) wasn't lauding the insurance giant for the jobs it was moving to outsourcing firms on the subcontinent. Instead, Aviva was recognized for taking jobs back.

The previous month, Aviva transferred 1,600 employees in Bangalore from an outsourcing vendor, 24/7 Customer, to Aviva Global Services. It was the first move of its kind and size in the Indian business ...

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