Technology Industry
Industry: Email Alert RSS FeedProduct provides online design support. (leading edge).
EDN, July, 2003 by Moretti, Gabe
MENTOR GRAPHICS' NEW SUPPORTNET KnowledgeBase service gives the company's contract customers free online access to up-to-date information on common design problems. Customers access KnowledgeBase through Mentor's SupportNet Web site with a password login. The system includes advanced searching capabilities, such as natural-language search, so a user simply types in a question. The system then displays the related TechNotes topics, sorted by relevancy. It allows users to refine their criteria to search further within the results for more specific information. In addition to question-based search, users can find information by selecting from a list of symptoms and product names.
As they find the answers to their questions, users can print, e-mail, or...
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