Keeping your edge in the good times.(MANAGEMENT STRATEGIES)

American Drycleaner, May, 2007 by Vollmer, Diana

Finally, piececounts are on the rise at many plants, and the outlook is getting brighter. With natural growth occurring, much of the hard work of recruiting and retaining top customers seems less necessary. It's a chore, and probably one you'd like to give up.

As piececounts were falling by anywhere from 3% to double digits over the last several years, many operators began to recruit and manage their best customers diligently using point-of-sale (POS) systems. Such attention likely reduced losses from double-digits to keep business steady during this long period of industry shrinkage.

The process, however, did not often come easily to the operator; it took great time, effort and expense. Now that some growth is starting to occur and your plants are...

Read the rest of this article with a Free Trial at HighBeam Research.

Premium Content Partnership | HighBeam Research provides an in-depth online archive library of reference works.