Business Services Industry
Accent on customer service
Detroiter, April, 2004
The Ritz-Carlton Legendary Service Symposium will be held March 29-30 at The Ritz-Carlton, Cleveland. Featured speakers include Simon Cooper, president and chief operating officer of The Ritz-Carlton Hotel Co. LLC, and Gerard van Grinsven, area general manager for The Ritz-Carlton, Dearborn and a member of the Detroit Regional Chamber's Board of Directors.
The symposium is designed for senior leaders in companies of all sizes and industries who are striving to achieve excellence in customer service. Guests from the Detroit area are eligible for a special room rate of $129, a savings of $36 per room, if they register by March 15. For more information, call (216) 623-1300 or visit www.ritzcarlton.com.
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