Business Services Industry
Knowing the score.
Logistics Management & Distribution Report, February, 1999 by A Cooke, James
Four times a year, the staff of the North American field operations of Enterprise Services, a division of computer giant Sun Microsystems Inc., meets with its third-party logistics provider (3PL) and reviews its performance against stated goals. Sun's 3PL, USCO Distribution Services of Naugatuck, Conn., manages two distribution centers, a call center, and more than 80 regional stocking locations to provide after-sales systems support to the computer company's customers. The third party also delivers parts to field engineers and handles returns.
Sun rates the contract distribution company on three performance objectives: cost, availability, and quality. We have scorecarded USCO for the past few years, reports Peter Pazmany, senior director of Enterprise...
Most Recent Business Articles
- Multiple criteria evaluation and optimization of transportation systems
- Multi-criteria analysis procedure for sustainable mobility evaluation in urban areas
- A two-leveled multi-objective symbiotic evolutionary algorithm for the hub and spoke location problem
- Multi-criteria analysis for evaluating the impacts of intelligent speed adaptation
- The development of Taiwan arterial traffic-adaptive signal control system and its field test: a Taiwan experience
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- Design a commission plan that drives sales - Sales Commissions
- Too Young to Rent a Car? - 25-years-old the minimum age for car renting - Brief Article
- LIFO vs. FIFO: a return to the basics
