Automotive Industry
Industry: Email Alert RSS FeedSatisfaction ratings move Hyundai to top, M-B down.(Mercedes Benz)
Automotive News Europe, August, 2003 by Ciferri, Luca
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Byline: Luca Ciferri
Hyundai and Mazda topped customer-satisfaction rankings in Europe last year, while Mercedes joined Fiat at the lower end of the scale.
The findings come from a confidential survey financed by carmakers operating in Europe that is only intended for internal use.
More customers were "completely satisfied" with Hyundai than with any other new car on the market. They also said the cars had fewer problems than any others, reveals the 2002 Model Year New Car Buyer survey.
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Mazda led the satisfaction index for "dealer experience," an ...
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