Better service in Utah deflects regulation. (improved customer service programs help cable television industry's efforts to avoid regulation in Utah)
Multichannel News, April, 1991 by Dawson, Fred
Better Service In Utah Deflects Regulation Cable managers looking for new ways to wage the local public relations battle may want to review the latest chapter in the industry's struggle to avoid regulation in Utah. In one year, the state's cable business has gone from the brink of legislation that would have given the Public Service Commission jurisdiction over customer service problems to winning the PSC chairman's acknowledgement that no such regulation is needed or likely.
According to PSC Chairman Brian "Ted" Stewart, the major factor in the turnaround has been a sharp reduction in the customer complaint rate. Speaking at a panel session at the recent National Show in New Orleans, he said complaints, which were running at five to seven per...
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