TCI outlines customer communication plan. (Tele-Communications Inc.)
Multichannel News, October, 1991 by Thompson, Rachel W.
TCI Outlines Customer Communication Plan ATLANTIC CITY, N.J. - Tele-Communications Inc. introduced five new measures to improve its image with subscribers. The MSO also reported modest gains in a number of areas related to customer satisfaction as a result of its 33-point Customer 1st program, instituted two years ago.
One element of the new plan likely to be controversial among local cable regulators involves breaking out franchise fees as a separate line item on subscriber bills, which TCI said it will begin doing in the spring of 1992. With skyrocketing state and local taxes, a growing number of which apply to cable services, there's no reason that subscribers should be liable for a tax on any of the $150 million that TCI annually pays to...
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