MSO Web sites reviewed: they get it. (multiple system operators)
Multichannel News, May, 1998 by Kramer, Staci D.
They get it. They really get That's what a review of 23 Web sites produced by or for MSOs says about cable and the Web. Among the trends: customized channel guides for each system, with links to the increasing number of programming Web sites; detailed troubleshooting instructions; "Cable in the Classroom" (CIC) areas, and online customer service feedback forms Despite the accomplishments, most of the Web sites still show considerable room for improvement.
Only two - Cablevision Systems Corp.'s and Classic Cable's - hit the ball out of the park in each of the five categories used as a basis for the reviews: style, usability, content, customer service and business resources The sites were rated on a scale of one through five, with five representing the...
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