Road Runner No. 1 in Satisfaction Survey.(Internet service providers)(Brief Article)
Multichannel News, August, 2001 by HOGAN, MONICA
Data-over-cable provider Road Runner last week outranked Excite@Home Corp. and several digital subscriber line companies in the J.D. Power and Associates customer-satisfaction survey of high-speed Internet service providers. No. 1 Road Runner scored 15 points above the industry average (100) among the 11 high-speed ISPs evaluated in a consumer survey.
Connection quality was the most important driver of customer satisfaction, the study noted. "It's encouraging to see the priorities we've put in place have paid off," said Road Runner president Jeffrey King, who added that company's main focus has been on reliability, availability and scalability. "That's our mantra." EarthLink Inc. finished No. 2 in the high-speed study at 109, followed by...
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