Rogers finds tech support is key home-network link.(Rogers Cable finds that consumers want an easy method for home-networking)

Multichannel News, March, 2003 by Brown, Karen

BOULDER, COLO.-Faced with an unruly, adolescent home-networking market filled with incompatible devices and confusing software, broadband consumers are looking for an easier way to knit together their high-speed homes--without having to get a degree in IT administration. That's what Canadian MSO Rogers Cable found during a recent nine-month managed home networking service trial, according to Michael Lee, the MSO's vice president of product development.

He outlined the trial results, as well as Rogers' future service plans, to a group of journalists at a briefing hosted by Cable Television Laboratories Inc. last week. Armed with the new Cable-Home specifications developed at CableLabs, Rogers offered 100 customers a home-networking service with...

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