Ops see E911 confirmation snags.(customer acknowledgements for MCC Telephony, Armstrong Digital Services, Charter Communications Inc. etc intimations )
Multichannel News, September, 2005 by Farrell, Mike
Charter Communications Inc. told the Federal Communications Commission last Thursday that only half of its phone customers have submitted the required acknowledgements of their understanding that emergency-911 service may not work in some instances, and warned it might not be able to receive confirmation from a substantial portion of the rest.
The FCC extended the deadline for MSOs with voice-over-Internet protocol services to notify their customers of potential problems accessing 911 emergency services to Sept. 28. But VoIP providers are still required to file status reports on their progress. In its Sept. 1 filing, Charter said it expects 20% to 25% of customers will not provide an acknowledgement despite continuing efforts. Charter is finding a...
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