Big, not easy: Cox's struggle to restore systems and souls in New Orleans: 'we need people, too'.(PART 1 OF 2)(Greg Bicket of Cox Communications Inc.)(Hurricane Katrina devastation)
Multichannel News, November, 2005 by Moss, Linda
Metaire, La. -- Greg Bicket was balancing business in one hand and death in the other.
On one phone call, the regional manager for Cox Communications New Orleans was answering questions about a commercial customer getting voice service restored at his business, just days after Hurricane Katrina struck. On the other line, Bicket was arranging to get the body of one of his employee's relatives transported from a street downtown to a mortuary.
"It was just this Kafka-esque sort of moment," Bicker said. In this "surreal" situation, the priority seemed to be recovering the remains of his staffer's loved one.
"Yes, I'm from Cox, I'll take a bullet for my customers, but this is really more important," Bicket remembered thinking.
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