Satellite satisfies subscribers, but it's all relative.(satellite television industry tops customer satisfaction index)
Multichannel News, May, 2007 by Haugsted, Linda
By Linda Haugsted First Quarter American Customer Satisfaction Index May 15, 2007 National Quality Research Center Stephen M. Ross Business School, University of Michigan www.theasci.org Direct-broadcast satellite providers continue to top cable operators in satisfying their customers, according to the latest quarterly American Customer Satisfaction Index issued by the University of Michigan.
But that ranking is relative, because the video sector overall continues to be the lowest-ranked industry covered in the report. Other industries in the grouping - including airlines, cellular providers, power companies, newspapers, TV-news outlets and restaurants - all ranked higher on service than entertainment providers, according...
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