Technology Industry
Industry: Email Alert RSS FeedSprint PCS leads pack in customer survey.
RCR Wireless News, March, 2001 by Meyer, Dan
Sprint PCS was the big winner in the Yankee Group's annual survey of mobile users, garnering the highest overall ranking from its subscribers among the eight largest U.S. wireless operators. The survey, "The 2000 Mobile User Survey, Part 1: U.S. Wireless Subscriber Preferences and Perceptions at the End of the Second Generation," also found mobile customers place the price of service ahead of quality of service when searching for a wireless carrier.
Sprint PCS earned the highest overall carrier service ranking, with an average ranking of 1.7. Among its competition, including Verizon Wireless, AT & T Wireless, U.S. Cellular Corp., Nextel Communications Inc., Cingular Wireless, Voice-Stream Wireless Corp. and Alltel Corp., the nation's largest personal...
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