Messaging uptake shows potential in Latin America.(Business)

RCR Wireless News, September, 2003

Although the Latin American unified messaging market has developed more slowly than expected, potential still exists, especially in enterprise solutions, according to new research from Frost & Sullivan. The research group believes uptake of unified messaging in the region is slow due to end users favoring traditional modes of communication and resisting new technologies; a widespread lack of standard customer relationship management and communication processes; and recently reduced enterprise information technology spending.

But, as advanced communications standards develop and improve, demand for unified messaging solutions is likely to increase. "Given that Latin American clients typically do not replace internal systems frequently, assuring...

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