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Industry: Email Alert RSS FeedVerizon, Sprint, T-Mobile shine brightest in call-quality survey.
RCR Wireless News, August, 2004
Byline: DAN MEYER J.D. Power and Associates' 2004 Wireless Call Quality Performance Study provided most carriers with something to brag about, as four of the six nationwide operators posted high scores for at least one of the six regions the marketing firm included in the study. J.D.
Power and Associates noted the study employs a call-quality index based on experiences reported by 21,700 wireless users across seven customer-reported problem areas impacting overall carrier performance, including static/interference, connection on first try, voice distortion, no echoes, dropped/disconnected calls, no immediate voice-mail notification and no immediate text-message notification. The survey shined brightest on Verizon Wireless, Sprint PCS and...
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