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Industry: Email Alert RSS FeedOperators make call-quality gains in J.D. Power study; Verizon Wireless, T-Mobile USA on top in most regions of country.(News)
RCR Wireless News, August, 2005
Byline: DAN MEYER
Verizon Wireless, T-Mobile USA Inc. and Nextel Communications Inc. all gained bragging rights from this year's J.D. Power and Associates Wireless Call Quality Performance Study. Customers rated each carrier highest in call quality in at least one of the six geographical regions included in the study.
The study was based on experiences reported by 22,730 wireless customers and focused on static/interference; connection on first try; voice distortion; echoes; dropped/disconnected calls; immediate voicemail notification; and immediate text-message notification.
Overall, the 2005 survey found that the average number of initial connection problems for wireless calls dropped 50 percent from last year despite increasing...
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