Technology Industry
Industry: Email Alert RSS FeedVerizon Wireless tops J.D. Power survey of business customers.(News)
RCR Wireless News, May, 2006
Byline: KELLY HILL
Verizon Wireless beat out the rest of the industry in serving business customers, landing at the top of J.D. Power and Associates' second annual survey of business wireless satisfaction.
Verizon Wireless had an index ranking of 711 on a 1,000-point scale and had "particularly high ratings from business customers for performance and reliability, call quality, company image and customer service,'' J.D. Power noted. T-Mobile USA Inc. landed in second place with an index rating of 698 and performed well in billing, offerings and promotions, and cost of service.
The industry averaged a satisfaction rating of 679, with Cingular Wireless L.L.C., Alltel Corp. and Sprint Nextel Corp. falling below that average. Cingular and...
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