Technology Industry
Industry: Email Alert RSS FeedJ.D. Power: T-Mobile USA top CRM carrier.(Upfront)
RCR Wireless News, January, 2007
Byline: KELLY HILL
T-Mobile USA Inc. continued its run as the carrier with the best customer-service ratings by consumers, edging out other operators for the fifth year in a row in J.D. Power and Associates' semi-annual survey.
Verizon Wireless scored second place with a ranking of 101 to T-Mobile USA's 107, followed by Alltel Corp. with 99. Alltel came in just above the industry average of 98. Cingular Wireless L.L.C. generated an index score of 94, and Sprint Nextel Corp. limped in last with 92.
J.D. Power also found that customers who speak to actual service representatives are much more satisfied than those whose troubles are taken care of via automated call systems or the Internet.
According to its survey, customers...
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