Firm wins 'outstanding customer service award' third year straight.(News)
Security Dealer, May, 2006
Brink's Home Security has been recognized for a third consecutive year for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program(SM). Brink's call center operations in Irving, TX and Knoxville, TN handle thousands of alarms, telephone calls, e-mails, and other correspondence each day from more than 1 million customers. The call center operations successfully passed a detailed audit of their recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities. As part of its evaluation, J.D. Power and Associates conducted a random survey of Brink's Home Security customers who recently contacted its call center.
"Brink's Home Security delivers a...
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