Business Services Industry
It's not difficult to change company culture.
Supervision, November, 2000 by Douglas, P. C.
If practice makes perfect, practicing the concepts of Six Sigma leads to virtual perfection. It's a concept that works now and well into the next century: concentrating on the customer rather than the product. While philosophers debate and cynics scoff whether anything can be truly flawless, the Six Sigma concept developed by Motorola is converting skeptics because it works.
It leads to a corporate cultural shift toward an expectation of the highest quality, which then drives a passion for continuous improvement by all players involved. In spring 1997, Citibank, the international financial division of Citicorp, undertook within its various divisions Six Sigma with goal of reducing defects more than 10 times during first three years. The corporation...
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