Business Services Industry
There's No Shame In Being A Pro: Maintaining The Professional Approach To All Communications.(Better Technology For Bettter Clients)
CPA Technology Advisor, The, April, 2007
There's No Shame In Being A Pro: Maintaining The Professional Approach To All Communications
BY LISA KIANOFF, CPA.CITP
In today's tough and changing business world, it is often our professionalism that separates us from the others who interact with our clients. That becomes even more important in the fast lane of business communication, which today is almost always done electronically.
You know the tools: e-mail, instant messaging and electronic faxing. That's the good part. Here's the statistics that highlight the bad part: We're only conveying 30 percent of our message when we don't have the luxury of also using body language and/or voice to reinforce that communication. It's all the more important that we ensure we are getting our point...
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