Fire and forget?(corporate culture)
Economist (US), The, April, 1996
Downsizing has caused many companies to lose valuable knowledge in product design, management style and customer service through the firing of talented employees. Companies must make an effort to retain this knowledge after the employee leaves through management software or other records.
NEW YORK
Having spent the 1990s in the throes of restructuring, re-engineering and downsizing, American companies are worrying about corporate amnesia THERE was a time when air travellers in search of timely takeoffs and sterling service would fly with Delta Air Lines. That was before Delta embarked on a cost-cutting and re-engineering programme that has shrunk its workforce by about a sixth, or 12,000 jobs. Somewhere along the way, Delta seemed to "forget" that service was what...
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