Wise enough to play the fool? The jerk at work.
Economist (US), The, June, 2005
In praise of lovable bunglers
IT IS a universal dilemma. What to do with the jerk at work, the person who is so disliked by their colleagues that no one wants to work with them? The traditional answer is to tolerate them if they are at least half-competent--on the grounds that competent jerks can be trained to be otherwise, while much-loved bunglers cannot.
An article in the latest issue of the Harvard Business Review suggests that such an approach seriously underestimates the value of being liked. In a study of over 10,000 work relationships at five very different organisations, Tiziana Casciaro and Miguel Sousa Lobo, academics at Harvard Business School and the Fuqua School of Business respectively, found that (given the choice) people consistently...
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