Business Services Industry
Distributing CTI across the enterprise. (computer-telephony integration)(includes related article on Enterprise Computer Telephony Forum Standards and extracts from an article on Netscape Open Network Environment)
Business Communications Review, March, 1997 by Rudd, Sue
A NationsBank demo shows how CTI can move out of its niche role and into the mainstream of your IT structure. The time has come for an enterprise architecture for computer-telephony integration (CTI). We do not need to relive the organizational chaos of LANs in every department, or unconnected voice mail systems for every user.
An enterprise-wide, network-centric CTI architecture will enable CIOs to establish interoperability for telephony services, just as they have done for information systems applications. This article describes how a leading financial services company - NationsBank Corp. - is working toward that goal. Rather than stifling the creativity of Computer Telephony developers, an architectural approach that sets standards for network-wide...
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