Business Services Industry
The new Centrex: outsourcing voice.(Briefing)
Business Communications Review, August, 2003 by Krapf, Eric
Proponents say that voice-over-IP (VOIP) technology offers a new lease on life--and new business model--for Centrex. But does IP really add anything to the familiar lease-vs.-buy decision, which in the TDM world was resolved decisively in favor of "buy"? The main differences, argue IP Centrex vendors like Broadsoft, are: * VOIP servers can be centralized, facilitating nationwide Centrex from the interexchange carders (IXCs), the primary service providers to large enterprises today.
* IP-Centrex doesn't require expensive Class 5 switches, opening the market up to non-traditional service providers, particularly large systems integrators like Computer Sciences Corp. (CSC), IBM, SAIC and EDS. For example, Broadsoft already lists CSC and SAIC as...
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