Business Services Industry

Ready or not, video chat is here.(Network Architect)(AOL's Instant Messenger)(America Online Inc.)(Product/Service Evaluation)

Business Communications Review, March, 2004 by Passmore, David

Readers who are old enough might remember AT & T's introduction of the Picturephone during the 1964 New York World's Fair. The phone was bulky, the controls unfriendly and the picture was too small. But the biggest problem turned out to be the lack of affordable bandwidth. [ILLUSTRATION OMITTED] Forty years later, we no longer have a bandwidth affordability problem, what with residential broadband, public WLAN hotspots and emerging 3G cellular networks.

But videoconferencing is still not very popular when compared to audio teleconferences or just plain old telephone service. All that is about to change. Cheap, easy-to-use videoconferencing is now available, as I can attest from personal experience. The key to success is industry-standard IP and...

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