Profit-center management cuts shop costs 30%. (interview with Todd Dyer of Glenn O. Hawbaker Inc.)(includes related article on company profile)(Interview)
Construction Equipment, June, 1998
Technicians started tending the bottom line when they learned how much their shops cost to operate, and that there are limits
When the managers at Glenn O. Hawbaker Inc. moved Todd Dyer into their top equipment spot, one of the initial goals was to unify four shops that were operating with no standard procedures - not even a common purchase order. They didn't want equipment to be run as a profit center because they feared it would heat up competition between the operating groups and the equipment department, but the profit-center concept eventually prevailed.
Q. Why do you operate your equipment department as a profit center?
A. "Motivation of the people in support operations is the biggest benefit," Dyer says. "In a construction unit, you can...
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