ERNST & YOUNG: Connected Society will make customer ownership #1 issue for communications industry.

0 Comments | M2 Presswire, June, 1999

M2 PRESSWIRE-3 June 1999-ERNST & YOUNG: Connected Society will make customer ownership number one issue for communications industry say CEOs (C)1994-99 M2 COMMUNICATIONS LTD RDATE:010699 London -- The balance of power is shifting from communications service providers to consumers as a new "Connected Society" develops, according to a major new study by Ernst & Young on the future of the industry worldwide.

The study, one of the most comprehensive investigations yet into the sweeping changes taking place in global communications, involved discussions with over 50 CEOs and 45 other senior executives in the world's top communications service providers and equipment vendors. A report published today, The Connected Society: Winning the Battle for the Customer...