COMPUTER ASSOCIATES: Newsday selects CA's Opal to in integrate databases for enhanced customer service.

0 Comments | M2 Presswire, September, 1999

M2 PRESSWIRE-23 September 1999-COMPUTER ASSOCIATES: Newsday selects CA's Opal to integrate heterogeneous databases for enhanced customer service (C)1994-99 M2 COMMUNICATIONS LTD RDATE:220999 * Opal to Create a Centralized Customer Service Center to Handle Customer Requests and Inquiries ISLANDIA, N.Y.

-- Computer Associates International, Inc. (CA) today announced that Newsday, the Pulitzer Prize-winning daily newspaper serving more than 500,000 readers in Long Island and Queens, has selected CA's Opal to modernize its legacy database systems. When fully implemented, Opal will provide the newspaper's customer service representatives (CSRs) with a unified view of information across a number of the publication's heterogeneous databases. When a subscriber...