Rockwell and MKI prototype new telephone banking solution; Award-winning software ACD, Rockwell Transcend, provides front-end for total Customer Relationship Management solution for retail banks.

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M2 PRESSWIRE-2 February 2000-ROCKWELL ELECTRONIC COMMERCE: Rockwell and MKI prototype new telephone banking solution; Award-winning software ACD, Rockwell Transcend, provides front-end for total Customer Relationship Management solution for retail banks (C)1994-2000 M2 COMMUNICATIONS LTD RDATE:02022000 Rockwell Electronic Commerce and Midas-Kapiti International (MKI), the world's premier supplier of IT solutions to the global banking and financial services industry, have developed a working prototype of a new telephone banking solution.

It can provide sophisticated call centre functionality, including skill-based routing, which can be fully integrated with Retail Connection, MKI's retail branch automation platform. The application was developed...