Aspect launches eWorkforce Management 2000 at Call Centre Expo; Enables more efficient human resource planning in multi-channel customer contact centres.

0 Comments | M2 Presswire, September, 2000

M2 PRESSWIRE-19 September 2000-Aspect Communications: Aspect launches eWorkforce Management 2000 at Call Centre Expo; Enables more efficient human resource planning in multi-channel customer contact centres (C)1994-2000 M2 COMMUNICATIONS LTD RDATE:19092000 Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of customer relationship portals, is launching Aspect eWorkforce Management 2000, a workforce management software product for customer contact centres at Call Centre Expo 2000 (NEC, Birmingham, UK) on Stand Y10.

Aspect eWorkforce Management 2000 software helps contact centre management forecast contact volumes and handling times for voice, Web and e-mail contacts. From this, it also: * Determines staff and resource...

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