J.D. Power and Associates Reports: UK Internet users want faster access; More households go online as costs fall; AOL leads in overall customer satisfaction.

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M2 PRESSWIRE-17 July 2001-J.D POWER AND ASSOCIATES: J.D. Power and Associates Reports: UK Internet users want faster access; More households go online as costs fall; AOL leads in overall customer satisfaction (C)1994-2001 M2 COMMUNICATIONS LTD RDATE:17072001 LONDON -- Connection speed/access to the Internet is more important to UK Internet users than subscription costs, customer service or even e-mail services, according to the J.D.

Power and Associates 2001 UK Residential Internet Service Provider (ISP) Customer Satisfaction StudySM released today. One of the key findings is that 37 per cent of those surveyed believe connection speed/access is the most important factor influencing customers' satisfaction with their ISP. According to the study,...