Telegraph Group Limited speeds ahead with new help desk software.

0 Comments | M2 Presswire, August, 2001

M2 PRESSWIRE-6 August 2001-TELEGRAPH: Telegraph Group Limited speeds ahead with new help desk software (C)1994-2001 M2 COMMUNICATIONS LTD RDATE:06082001 Telegraph Group Limited, publisher of The Daily Telegraph and The Sunday Telegraph, is to significantly increase the speed and efficiency of its help desk with the purchase of a new system from Sunrise Software, the UK's leading developer of customer service and help desk solutions.

Sunrise's Enterprise solution will replace Telegraph Group's current system that it has used for six years. Telegraph Group chose Sunrise Enterprise because of its high level of functionality and web client capabilities. The software is also highly customisable and this was a key reason for Telegraph Group's...

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